Frequently Asked Questions

Everything you need to know about planning your holiday with VacationTrips.io. Can't find your answer? We're one message away.

Planning & Booking

Is VacationTrips.io a travel agency or an OTA?

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VacationTrips.io is a holiday discovery and travel planning platform. We act as a booking agent connecting you to trusted hotels, airlines, and tour operators. We help you discover destinations, plan itineraries, and connect you with the right suppliers — but we are not the direct provider of travel services.

Do I have to pay to use the planning tools?

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No. All our planning tools — including the AI Holiday Finder, Budget Calculator, Destination Comparison, Visa Guide, and Packing Checklist — are completely free to use. You only pay when you choose to book a package or service.

How do I request a personalised itinerary?

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Submit a holiday enquiry through our Contact page, or use the "Get a Quote" button on any package or destination page. Tell us your destination, budget, travel dates, and preferences. Our travel experts will build a tailored itinerary and send it to you within 24 hours — no obligation.

Can I customise a package I see on the Site?

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Yes. Every package shown is a starting point. You can adjust the duration, hotel category, activities, and inclusions. Contact us with your modifications and we will rework the itinerary and price for you.

Pricing & Payments

Are the prices shown final?

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Prices displayed are indicative and subject to change until a booking is confirmed and full payment is received. Prices may exclude taxes, fees, and surcharges, which are shown at checkout. Availability changes in real time, which can affect the final price.

What payment methods do you accept?

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We accept major credit and debit cards, UPI, and net banking through our secure payment gateway partners. Your card details are never stored on our servers — payment data is captured directly by the gateway.

Can I pay in instalments?

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Some packages support part-payment — pay a deposit to confirm your booking and the balance before travel. Availability depends on the supplier and package. Ask your travel expert when you request a quote.

Cancellations & Refunds

What is your cancellation policy?

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Cancellation terms are specific to each package and supplier, and are always shown before you pay. Where a package does not carry its own policy, a default schedule applies: 25% forfeited for 30+ days notice, 50% for 15–29 days, 75% for 7–14 days, and 100% for less than 7 days or no-show. See our Terms for full details.

How long do refunds take?

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Approved refunds are credited within 30–45 working days for flights and 10–15 working days for hotels, counted from the date we confirm the refund. We acknowledge every cancellation request in writing within 48 hours.

Visas & Travel Documents

Do I need a visa for my destination?

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Visa requirements vary by destination and your nationality. Our Visa Guide tool provides general guidance, but visa rules change frequently. You are responsible for confirming requirements with the relevant embassy or consulate. We are not liable for visa refusals.

How long should my passport be valid?

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Most international destinations require a passport valid for at least 6 months beyond your travel dates. Check the specific requirement for your destination before booking.

Privacy & Data

Will you sell my personal data?

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Never. We do not sell your personal data to anyone. Your travel plans and contact details remain entirely your own. See our Privacy Policy for full details on how we collect, use, and protect your information.

How do I stop marketing emails?

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You can unsubscribe from marketing emails at any time by clicking the unsubscribe link in any email, or by contacting us at Support@vacationtrips.io. We will stop sending marketing communications immediately.

Still Have Questions?

Our travel experts are here to help. Reach out and we'll get you the answers you need.